This dashboard provides an overview of all Unity Auto-Attendants discovered in your environment, along with key details to help plan their migration to Microsoft Teams.
Each entry displays the Auto-Attendant’s name, extension, handler type, and assessed migration complexity. Filters at the top let you search and narrow results by name, extension, complexity, or type, allowing for faster planning and execution.
About the complexity score:
We use factors such as the number of sub-menus and transfers to help you estimate the effort required to migrate each Auto-Attendant to Microsoft Teams.
• Simple Auto-Attendants can be migrated in seconds and require little to no preparation.
• Complex Auto-Attendants require some preparation before migration. For example, sub-menus or users may need to be migrated first to keep all functionalities working.
• Require Investigation means this Auto-Attendant uses features not yet available in Microsoft Teams and will need further review before migration.
About Auto-Attendant types:
Cisco Unity Connection has three types of Auto-Attendants:
• Directory Handlers: Allow users to browse a directory and transfer calls to a specific user’s phone or voicemail.
• Call Handlers: Typical phone menu where users select options using the dialpad; each represents a menu or sub-menu.
• Interview Handlers: Use pre-recorded prompts inviting callers to leave messages, commonly for audio feedback or job applications.