Each Hunt List can contain one or more Line Groups. These are displayed as collapsible panels showing configuration details and assigned extensions.
Line Groups
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Distribution Algorithm: Indicates the method used to route calls to members within the Line Group.
- Broadcast Rings all available phones in the line group simultaneously. The first to answer gets the call.
- Circular Distributes calls in a rotating order, starting with the following line after the one that answered the last call.
- Top Down Always starts ringing from the top of the line group list, going down until someone answers.
- Longest Idle Time Routes the call to the line that has been idle the longest (i.e., not on a call or recently answered one).
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Ring No Answer Reversion Timeout: Specifies how long each member rings in seconds before skipping to the next.
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Log Out Agents on No Answer?: Displays whether agents are automatically logged out if they fail to answer a call.
Hunt Options
These define how calls are handled based on agent status:
Possible options:
- Try the next member; then, try the next group
- Try the next member; do not go to the next group
- Skip the remaining members, go to the next group
- Stop Hunting
Members Table
The Members Table lists all extensions assigned to the Line Group:
- Extension: The internal number of the user or device
- Description: Optional field to provide context or user name.