Release 10.5 of ZIRO Platform is planned for General Availability March 2026
Create and Manage Resource Accounts
With the creation of Resource Accounts requiring Microsoft 365 Global Admin or User Admin roles, organizations often see their Voice Teams jumping through hoops to create them for their Queues and Auto-Attendants.
With the ZIRO Platform’s capability of creating Microsoft Teams Resource Accounts, administrators can now create them without having to escalate tickets to Entra Administrators. This provides your team with a smoother setup experience, fewer hoops to jump through, and faster time-to-value for your Microsoft Teams Phone environment.
ZIRO Administrator Role Required
Currently, only Administrators can create and manage Resource Accounts. In a future release, Role-Based Access Control will let administrators choose who can modify queues.
Application Role Required -
User.ReadWrite.All
TheUser.ReadWrite.Allpermission is required for the platform to create Resource Accounts.
See Roles and Permissions Required for ZIRO Platform (Microsoft)**
Microsoft Teams Queue Management**
Create & Manage Microsoft Teams Call Queues
You can now create and manage Microsoft Teams call queues directly in ZIRO Platform, making it easy to update the settings that change most often.
With this release, admins can quickly:
- Update greetings and announcements (audio or text-to-speech)
- Add or remove queue members as teams change
- Associate queues with Resource Accounts to enable PSTN calling
- Configure key queue settings such as language and call routing behavior
This simplifies day-to-day queue management, and ensures callers always get the right message—and the right people—at the right time.
ZIRO Administrator Role Required
Currently, only Administrators can change call queues. In a future release, Role-Based Access Control will let administrators choose who can modify queues.
Other Enhancements
- Improved UX of Customize UI page and renamed it to Customize Login Page
Fixed Bugs
- Hiding Valid Users Not Persisted in Bulk Jobs
- Teams Calling tile crashes when user has Unanswered Call Delay timer delay value of 5 or 15 seconds
- Users with a Communication Credits license Paired with an Teams Phone Standard license are considered invalid targets for DRAAS number via Bulk Jobs
- Policy Misconfiguration Report broken on GCCH Environments
- Icons & Photos in Bulk Job Tables Are broken
- Multi-select inputs Not Showing All Available Options Correctly
- Dial Plan Inventory Report Refresh button is not disabled on refresh
- Policy Misconfiguration Report is Broken
- System Health Status About cards overlap with headers
- Error Modal when Helpdesk attempts to access a Dial Plan they do not have access to
- Users do not get assigned to Call Queues if TTS is enabled but no language are set
- “Hide Valid Users” toggle not working on Bulk Jobs Page
- Migrations Dashboard Text is Incorrect
- Automatically Restart machine when it crashes and notify ZIRO Team
- Users do not get assigned to Call Queues if TTS is enabled but no language are set
MicrosoftDialPlanResourceGETAll Performance issues- API - Slow dubber responses can sometimes make us appear to have failed, even when the action was successful
- API - Directory Number Report Breaks when CSV column Names are ALL CAPS