Teams PSTN Calling Usage Report

ℹ️ About Cards
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This report presents PSTN usage of your users and shared devices by compiling all available Call Detail Records (CDRs) from your Microsoft Teams Calling environment up to 40 million records.

It provides a summary of user call activity and, as of version 10.3, offers insights on recommended plans for users while flagging those that can be adjusted to match these recommendations.

How Recommended Plans Are Calculated (version 10.3)

  • Accounts with a low amount of incoming calls and outgoing minutes should be on Shared Calling
  • Accounts with a high amount of incoming calls (where a DID is warranted) but low amount of outgoing minutes should be on a Per Minute Plan
  • Accounts with a high amount of incoming calls and high amount of outgoing minutes should be on a Bundle

Customizable Thresholds - Administrators can adjust the thresholds for the above calculations via the administration page.

How Rows Are Marked for Suggested Change (version 10.3)

Operator Connect & Direct Routing

With Operator Connect or Direct Routing Numbers, the platform does not have visibility into the type of plan assigned to the account, but we can still propose certain changes, namely:

  • Accounts with Shared Calling:

    • with low outgoing calls, high incoming should change to a Per Minute Plan
    • with high outgoing calls should upgrade to a Bundle

  • Accounts with a dedicated number and low outgoing and low incoming downgrade to Shared Calling

Microsoft Calling Plans

  • When on Shared Calling Accounts:

    • With low outgoing calls, high incoming. Upgrade to a Per-Minute Plan (Pay-As-you-go)
    • Woth high outgoing calls, high incoming. Upgrade to BUNDLED-MINUTES. (Calling Plan)

  • Pay-As-You-Go Accounts:

    • with low outgoing and low incoming, downgrade to SHARED CALLING.
    • wotj high outgoing, upgrade to BUNDLEED MINUTES

  • Accounts with Calling Plans:

    • with low outgoing and high incoming, downgrade to PER-MINUTE
    • with low outgoing and low incoming, downgrade to SHARED CALLING.

Notes

  • This report is created by analyzing all assigned numbers in Teams and cross-referencing those numbers with any corresponding CDR related to calls made or received.
  • The report stores calling data for the past 90 days.

Required Permission

This report requires the CallRecords.Read.All API permission. For more information consult the Roles and Permissions Required for ZPM documentation.