When migrating CUCM Directory Numbers to Microsoft Teams, ZIRO categorizes numbers by their common usage. Understanding the purpose of each number provides context that can expedite your migration and minimize the risk of errors.
The platform assesses various criteria, including whether the number is linked to users, the types of devices it is assigned to, and the specific line it belongs to.
The table below lists the different Number Usage Types:
| Usage Type | Explanation |
|---|---|
| User | The number is associated with a unique user. This usually refers to an employee’s main number. |
| Public Phone | The number is not associated to a user and only found as a line 1 on physical desk phone(s). |
| Shared Line | The number is not associated with any user, not on any line 1. It is only found as a secondary line on devices. |
| UCCX Agent | The number is marked as the IPCC extension of an agent in UCCX. |
| Multi-Line User | The number is assigned to a user with multiple lines. |
| Orphaned | The number is considered orphaned because it is only assigned to softphone(s) that no longer have an owner or user association. (This is common in CUCM environments integrated with AD, leaving orphaned softphones.) |
| Voice Application | The number is setup for a voice app in UCCX and tied to CTI ports. |
| Auto Attendant | The number is forwarding to a Cisco Unity Call Handler that is likely an Auto Attendant (Requires a CUC Export. If no CUC export is provided, no Auto Attendants will be detected) . |
| Analog | The number is uniquely on an analog device. |
| Inactive | The number is not marked “active” in CUCM, thus not actively routing anywhere. |
| Unclassified | The number could not be classified. |